Legal

Privacy Policy

Last updated: May 2025  ·  Point Loma Electric, Plumbing, Heating & Air  ·  CA License #931938

Introduction

Point Loma Electric, Plumbing, Heating & Air ("Point Loma," "we," "us," or "our"), California Contractor License #931938, operates the website located at hvacexpertssandiego.com and related web properties. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Information You Provide Directly

When you contact us, request a consultation, or submit a form on our website, we may collect:

  • Name and contact information (phone number, email address)
  • Property address and service location
  • Details about your HVAC system or service needs
  • Appointment preferences and scheduling information
  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or search query
  • Device type and operating system

We use cookies and similar tracking technologies to collect this information. You may disable cookies in your browser settings, though this may affect some website functionality.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule service appointments
  • Provide HVAC installation, repair, and maintenance services
  • Send appointment confirmations, reminders, and follow-up communications
  • Improve our website and service offerings
  • Comply with legal obligations, including California contractor licensing requirements
  • Send promotional communications (with your consent; you may opt out at any time)
  • Analyze website traffic and usage patterns

We will never sell your personal information to third parties.

Information Sharing and Disclosure

We may share your information with:

  • Service providers: Third-party vendors who assist us in operating our website and delivering services (e.g., scheduling software, CRM platforms), subject to confidentiality agreements.
  • Legal requirements: When required by law, court order, or governmental authority.
  • Business transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate notice to you.
  • Safety: When necessary to protect the rights, property, or safety of Point Loma, our customers, or the public.

California Privacy Rights (CCPA)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights, contact us at [email protected] or call 619-377-8734. We will respond within 45 days.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years in accordance with California contractor regulations.

Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Our website may contain links to third-party websites, including our scheduling platform at pointlomahomepros.com. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Point Loma Electric, Plumbing, Heating & Air

CA Contractor License #931938

4990 Viewridge Ave, Suite 100, San Diego, CA 92123

619-377-8734 [email protected]